FAQ
Product information
Are all your ceramic the same?
No, all of our ceramic products are handmade, which means each piece is unique. Variations in size, color, texture, and shape are to be expected and are part of the charm.
Can I put ceramics in the dishwasher?
While most of our ceramic products are dishwasher safe, we recommend hand washing them for optimal care and to maintain their beauty.
Can I use my ceramics in the oven?
No, our ceramics are not oven safe. Please avoid placing them n the oven as they are not designed for that purpose.
Are your ceramics food safe?
Yes, all our products are made from food-safe materials, making them suitable for serving food and drinks. However, we recommend avoiding storing acidic foods in them for extended periods.
How should I clean my ceramics?
We recommend washing your ceramic with mild soap and water. Avoid using abrasive sponges that could scratch the glaze.
Do custom or personalized items require different care?
Yes, custom or personalized pieces may have specific instructions. Please reach out to us for more information on how to care for your unique item.
Shipping and Orders
How long will it take for my order to be shipped?
Shipping times can vary depending on product availability and your location. In general, your order will be shipped within 2 business days. You will receive a shipping confirmation once your order is on its way.
Do your offer international shipping?
Yes, we offer international shipping. Please note that shipping times and costs may vary depending on the destination.
For more information check out our shipping policy.
Return and Customer Service
Can I return my order?
Due to the unique, handmade nature of our products, all sales are final. We encourage you to carefully review your order before completing your purchase.
If you receive a damaged or defective item, please contact us within 14 days of receiving your order.
We require the following information to process your return:
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Your order number
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A description of the damage or defect
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Photographic evidence of the item
Once we receive your information, we will assess the situation and determine the appropriate resolution, which may include a replacement or refund.
How can I return the item when it has been accepted?
To initiate a return for a damaged or defective item, please follow these steps:
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Contact Us: Email us at info@latelierane.com with your order details and photos of the item.
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Receive Confirmation: We will review your request and provide further instructions.
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Return Shipping: If a return is approved, we will provide you with a shipping label for the return. Please package the item securely to prevent further damage during transit. If your return is approved, we will process your refund within a certain number of days after we receive the returned item. The refund will be issued to the original payment method used for the purchase.
For more information check out our return policy on the website.
What should I do if i have more questions?
If you have any other questions, please feel free to reach out to us, info@latelierane.com.
We're always here to help and will be happy to assist you with whatever you need!