Return Policy for L'Atelier Ané
1-2-2025
At L'Atelier Ané, we take pride in the quality and craftsmanship of our handmade ceramic products.
We want you to be completely satisfied with your purchase. Please review our return policy below:
Returns
Due to the unique, handmade nature of our products, all sales are final. We encourage you to carefully review your order before completing your purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 14 days of receiving your order. We require the following information to process your return:
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Your order number
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A description of the damage or defect
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Photographic evidence of the item
Once we receive your information, we will assess the situation and determine the appropriate resolution, which may include a replacement or refund.
Return Process
To initiate a return for a damaged or defective item, please follow these steps:
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Contact Us: Email us at info@latelierane.com with your order details and photos of the item.
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Receive Confirmation: We will review your request and provide further instructions.
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Return Shipping: If a return is approved, we will provide you with a shipping label for the return. Please package the item securely to prevent further damage during transit.
Refunds
If your return is approved, we will process your refund within a certain number of days after we receive the returned item. The refund will be issued to the original payment method used for the purchase.
Exceptions
Unfortunately, we cannot accept returns for:
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Items that have been used or damaged due to improper handling.
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Customized or personalized items, unless they are damaged or defective.
Questions
If you have any questions regarding our return policy, please contact us at info@latelierane.com. We’re here to help!